789com Frequently
Asked Questions

789com requires a valid government-issued identity document for KYC — typically your Pakistani CNIC (Computerised National Identity Card) or a valid passport. You will need to upload a clear photo of the front and back of your CNIC, plus a selfie holding the document. KYC is mandatory before your first withdrawal and is usually reviewed within 24 hours.

On the 789com login page, click Forgot Password and enter the mobile number or email address linked to your account. A reset code will be sent to your registered contact. Enter that code, then create a new strong password. If you no longer have access to the registered contact details, email our support team at [email protected] for manual assistance.

No. 789com strictly allows one account per person and per household. Duplicate accounts violate our Terms and Conditions and will result in both accounts being permanently suspended along with forfeiture of any associated balances. If you accidentally created two accounts, contact support immediately to have the duplicate closed before any penalty is applied.

To permanently close your account, log in and navigate to Account Settings, then select Close Account. Alternatively, email [email protected] from your registered email address requesting permanent closure. Any remaining balance will be processed as a final withdrawal to your verified payment method. Note that account closure is different from self-exclusion — please see the Responsible Gaming section for exclusion options.

Log in to your 789com account and go to the Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit (minimum Rs 500), and confirm. You will be prompted to authorise the transaction via your JazzCash mobile wallet. Funds appear in your 789com balance almost instantly — usually within a few seconds.

The minimum deposit at 789com is Rs 500 for most payment methods including JazzCash, EasyPaisa, and Raast. For bank transfers via HBL, UBL, or Meezan Bank, the minimum deposit may be Rs 1,000 depending on your bank's own transfer limits. There is no maximum deposit cap, though large deposits may trigger additional verification checks.

EasyPaisa withdrawals from 789com are typically processed within 1 to 4 hours after approval, provided your KYC verification is complete. During peak hours or weekends, processing can occasionally take up to 12 hours. The minimum withdrawal amount via EasyPaisa is Rs 1,000. 789com does not charge a fee on withdrawals, though EasyPaisa may apply its standard transfer charges.

789com does not charge any platform-side fees for standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction or service charges. We recommend checking your provider's current fee schedule. 789com will always show you the amount that will be credited to your account before you confirm any transaction.

No. 789com operates a strict same-method withdrawal policy. Withdrawals must be sent back to the same payment method used for your original deposit — this is a security and anti-money-laundering requirement. If you need to change your registered withdrawal method, contact support with supporting documentation and our team will assist you through the verified account update process.

789com offers a wide library of slot games ranging from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, cascading reels, and progressive jackpots. Popular titles span various themes. All slots at 789com use certified Random Number Generator (RNG) technology to ensure fair, unpredictable outcomes on every spin. You can explore the full collection from the Slot section.

789com's cricket betting section covers international Test matches, ODIs, T20Is, and domestic tournaments including PSL (Pakistan Super League). You can bet on match winners, top run-scorers, total sixes, over/under runs, and more. Odds are updated in real time. Simply navigate to the Cricket section, choose your match, select your market, enter your stake in PKR, and confirm your bet.

Yes — PSL (Pakistan Super League) is one of the most popular betting markets at 789com among Pakistani players. During the PSL season, we offer extensive pre-match and live in-play markets covering all teams including Karachi Kings, Lahore Qalandars, Peshawar Zalmi, Islamabad United, Quetta Gladiators, and Multan Sultans. Odds are competitive and updated ball by ball during live matches.

Yes, 789com offers a full live casino with real human dealers streamed in high definition — including live baccarat, roulette, blackjack, and game shows. The platform is fully optimised for mobile browsers on Android and iOS, so you can enjoy live tables from anywhere in Pakistan without needing to download an app. A stable internet connection (4G or Wi-Fi) is recommended for the best experience.

RTP varies by individual game. Most certified slot titles at 789com have an RTP between 94% and 97%, which is standard across the international online gaming industry. The RTP figure represents the long-term statistical return over millions of spins — it does not guarantee individual session outcomes. You can usually find the RTP of a specific game in its information or paytable screen.

789com offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum amount are displayed on the Promotions page at the time of registration — these offers update periodically. The welcome bonus is available to all eligible players who complete KYC verification and make their first deposit within the qualifying period specified in the bonus terms.

A wagering requirement (also called playthrough) is the number of times you must bet your bonus amount before you can withdraw winnings derived from it. For example, a 30x wagering requirement on a Rs 1,000 bonus means you need to place Rs 30,000 in qualifying bets before withdrawal. 789com clearly states all wagering requirements on each bonus offer page — always read the terms before claiming.

Yes, most bonuses at 789com carry an expiry period — typically 7 to 30 days from the date of issue depending on the specific promotion. If the wagering requirements are not completed within the validity window, the bonus and any associated winnings will be forfeited. Always check the expiry date shown in your Bonuses section and plan your play accordingly.

789com rewards consistent players through an ongoing loyalty programme. As you play across cricket betting, slots, live casino, and other games, you accumulate points that can be converted into bonus credit or other rewards. Higher activity levels unlock better tiers with enhanced benefits such as faster withdrawal processing, dedicated account support, and exclusive promotional offers.

789com operates under international gaming license oversight and follows global standards for fair play, player fund protection, and responsible gaming. All financial transactions use industry-standard SSL encryption. Player funds are held separately from operational accounts. While individual users are responsible for understanding local regulations in their jurisdiction, 789com maintains full compliance with its international licensing obligations.

The minimum age to register and play at 789com is 21 years. This applies to all players without exception, including all cities across Pakistan. Age is verified during the KYC process using CNIC or passport documentation. Any account found to belong to a person under 21 will be permanently closed immediately, and associated funds will be handled in accordance with applicable regulations.

Self-exclusion is available to all 789com players at no cost. Log in, go to Account Settings, and select Responsible Gaming, then Self-Exclusion. Choose a period of 6 months, 1 year, or permanent closure. Once activated, your account is locked and all marketing communications stop immediately. Self-exclusion periods cannot be reversed early. For permanent exclusion, contact [email protected] directly.

789com provides six core responsible gaming tools: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check displays showing your net wins and losses, cooling-off periods (1, 7, or 30 days), and full self-exclusion (6 months, 1 year, or permanent). All tools are free, available instantly from your account settings, and take effect without delay when limits are reduced.

You can reach 789com's customer support team by emailing [email protected]. Our support team is available 24 hours a day, 7 days a week. For responsible gaming concerns — including self-exclusion requests, cooling-off periods, or advice on managing your play — our dedicated responsible gaming team handles these with full confidentiality and zero judgment.