789com Privacy Policy

1 Who We Are

789com is a licensed online gaming platform operated under international gaming licence oversight. The Platform offers cricket betting, live casino games, slot machines, fishing games, and related services to eligible adult players in Pakistan and other supported markets.

For the purposes of data protection law, 789com is the data controller responsible for the personal data it collects from Players via the 789com.bio website and associated mobile-optimised interfaces. All data protection enquiries should be directed to our support team at the contact details provided in Section 15 of this Policy.

2 Scope of This Policy

This Policy applies to all personal data collected by 789com through the following channels:

• Account registration and profile management on the 789com Platform.
• Deposit, withdrawal, and transaction activity conducted via the 789com cashier.
• Customer support communications via live chat, email, or any other support channel.
• Participation in promotional campaigns, tournaments, or loyalty programmes operated by 789com.
• Automatic data collection through cookies, server logs, and analytics tools when you browse the Platform.
• Identity verification (KYC) submissions including identity documents and proof of address.

This Policy does not apply to third-party websites or services that may be linked from 789com. Those services operate under their own privacy policies, and 789com assumes no responsibility for their data practices.

3 Personal Data We Collect

789com collects the following categories of personal data, depending on how you interact with the Platform:

4 How We Collect Your Data

789com collects personal data through the following means:

• Direct submission: When you complete the registration form, submit KYC documents, contact support, or participate in a promotion on 789com.
• Automated collection: Through cookies, server log files, and analytics tools when you browse or interact with the 789com Platform. See Section 8 for full details on our cookie practices.
• Payment processors: Transaction references and confirmation data received from payment service providers including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK when you conduct a deposit or withdrawal.
• Third-party KYC providers: Identity verification data returned from licensed identity verification and fraud screening services engaged by 789com.
• Publicly available sources: In limited circumstances, 789com may verify information against publicly available databases for fraud prevention or AML compliance purposes.

5 How We Use Your Personal Data

789com processes your personal data for the following specific purposes:

1. Account creation and management: To register your 789com account, verify your identity, manage your profile, and maintain accurate records of your activity on the Platform.
2. Transaction processing: To process deposits and withdrawals via your chosen payment method, reconcile account balances, and maintain financial transaction records.
3. Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, or any other prohibited conduct in accordance with our Terms & Conditions and applicable law.
4. Responsible gaming: To monitor player behaviour for signs of problem gambling, enforce self-exclusion and deposit limits, and fulfil our obligations under our gaming licence responsible gaming requirements.
5. Customer support: To respond to your enquiries, process complaints, and resolve disputes in a timely and fair manner.
6. Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, gaming licence conditions, and any lawful requests from regulatory or law enforcement authorities.
7. Platform improvement: To analyse aggregated, anonymised usage data to improve game performance, user interface design, and the overall 789com player experience.
8. Marketing communications: To send you relevant promotional offers and updates, where you have given your consent. You may opt out of marketing communications at any time via your account settings or by contacting support.

6 Legal Basis for Processing

789com processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the agreement between you and 789com, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations and gaming licence conditions.
• Legitimate interests: Processing necessary for 789com's legitimate business interests — such as fraud prevention, Platform security, and responsible gaming monitoring — where those interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent for a specific processing activity (such as marketing communications or the collection of sensitive data for responsible gaming purposes), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

7 Sharing Your Personal Data

789com does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to contractual data protection obligations:

• Payment service providers: JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, 1LINK, and other payment processors, solely to facilitate your requested financial transactions.
• KYC and identity verification providers: Licensed third-party providers engaged to verify your identity and screen for fraud or sanctions matches as required by our gaming licence.
• IT and Platform infrastructure providers: Cloud hosting, database management, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where we are required by law, court order, or the direction of a competent regulatory authority to disclose personal data. 789com will notify you of such disclosure where legally permitted to do so.
• Gaming licence regulators: Our international gaming licence oversight body may require access to certain player data as part of routine regulatory audits or compliance reviews.

8 Cookies & Tracking Technologies

789com uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website. The cookies used by 789com fall into the following categories:

• Strictly necessary cookies: Essential for the Platform to function. These include session management cookies that keep you logged in to your 789com account. These cookies cannot be disabled.
• Performance and analytics cookies: These collect anonymised data about how players navigate and use 789com, helping us identify areas for improvement. No personally identifiable information is collected by these cookies.
• Functionality cookies: These remember your preferences — such as language settings and responsible gaming tool configurations — to provide a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other security threats.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of your 789com account. 789com does not use third-party advertising or behavioural tracking cookies.

9 Data Security

789com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and 789com servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Multi-factor authentication options for Player accounts to prevent unauthorised login.
• Regular penetration testing and vulnerability assessments of Platform infrastructure.
• Role-based access controls ensuring that 789com staff can only access Player data relevant to their specific job function.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable notification requirements.

While 789com takes all reasonable precautions to protect your data, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your 789com account credentials and for notifying us immediately of any suspected unauthorised access.

10 Data Retention

789com retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Account and identity data: Retained for the duration of your active 789com account and for a minimum of five (5) years following permanent account closure, as required by AML legislation and gaming licence obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with financial recordkeeping requirements.
• Customer support communications: Retained for a minimum of three (3) years from the date of the communication to facilitate dispute resolution and quality assurance.
• Marketing consent records: Retained for the duration of your marketing opt-in and for a reasonable period thereafter as evidence of consent.
• Technical and session data: Typically retained for up to twelve (12) months for security and Platform performance purposes.

11 Your Privacy Rights

As a 789com Player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15:

• Right of access: You may request a copy of all personal data that 789com holds about you. We will provide this within 30 days of receiving a valid request.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by 789com. You may also update many of your account details directly through your 789com profile settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Please note that certain data must be retained for legal and regulatory compliance reasons as detailed in Section 10.
• Right to restrict processing: You may request that 789com restrict the processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on your consent or on a contract with you.
• Right to withdraw consent: Where 789com processes your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to the processing of your personal data where it is based on our legitimate interests, including profiling for responsible gaming monitoring purposes.

789com will respond to all privacy rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for the delay.

12 Children's Privacy

789com is strictly intended for adults aged 21 and above. The Platform does not knowingly collect, process, or store personal data from any individual under the age of 21. If 789com becomes aware that personal data has been submitted by a person under the age of 21, that account will be immediately closed, all associated data will be deleted, and the matter may be reported to the relevant authorities.

Parents and guardians are encouraged to install parental control software on shared devices to prevent minors from accessing online gambling platforms, including 789com. For responsible gaming guidance and resources, please visit our Responsible Gaming page.

13 Third-Party Links

The 789com Platform may contain links to third-party websites, including partner game providers and payment service provider portals. These links are provided for convenience only. Once you leave the 789com Platform via such a link, this Privacy Policy no longer applies, and 789com has no control over and accepts no responsibility for the privacy practices of those third-party sites.

We recommend that you review the privacy policy of any third-party website you visit before submitting any personal information. 789com does not endorse the privacy practices of any third-party site linked from our Platform.

14 Updates to This Privacy Policy

789com reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our gaming licence obligations. Where material changes are made, we will notify registered Players via email or a prominent in-Platform notice at least seven (7) days before the revised Policy takes effect.

The effective date at the top of this Policy indicates when it was last reviewed. Your continued use of 789com after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should close your account and cease using the Platform.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 789com handles your personal data, please contact our Data Protection team using the details below. All privacy enquiries are treated with strict confidentiality.